Effective Telephone Collection Technique

Module Objective:

Past due receivables represent one of the most costly problems facing businesses today. Clearly, the receivables themselves can spell the difference between profit and loss. 

Collection by telephone has proved to be the most direct and cost effective ways of collecting overdue accounts. 

​This seminar will help participants master the telephone collection skills necessary to diplomatically and efficiently collect outstanding receivables. Success in receivables relies on excellent negotiating tactics and strategies.

What to Expect:

• Understanding the receivable cycle
  
• Master the communication skills necessary to accomplish telephone collection calls 
  
• The model of behavior
  
• The key elements of a successful collection call
  
• Effective Planning, Organizing & controlling Time 
  
• Debtor to recognize and taking the responsibility of repayment
  
• Overcome common objections encountered when making collection calls
  
• Recognizing danger signals
  
• "You" are the Importance