Past due receivables represent one of the most costly problems facing businesses today. Clearly, the receivables themselves can spell the difference between profit and loss.
Collection by telephone has proved to be the most direct and cost effective ways of collecting overdue accounts.
This seminar will help participants master the telephone collection skills necessary to diplomatically and efficiently collect outstanding receivables. Success in receivables relies on excellent negotiating tactics and strategies.
What to Expect:
Understanding the receivable cycle
Master the communication skills necessary to accomplish telephone collection calls
The model of behavior
The key elements of a successful collection call
Effective Planning, Organizing & controlling Time
Debtor to recognize and taking the responsibility of repayment
Overcome common objections encountered when making collection calls