How RMS's Inbound Hotline Services and Post Call Surveys Transformed a Medical Insurance Client's Customer Experience
In today's competitive business landscape, providing exceptional customer service is more important than ever. At RMS, we understand this and are committed to helping our clients excel in their respective industries. One of our recent success stories is the launch of inbound hotline services and post-call survey solutions for a medical insurance client. In this blog post, we'll take a closer look at how RMS's services helped our client achieve their goals and receive a consistent and high-quality customer experience.
RMS’ receivables management and collection outsourcing services are well established and recognized in the industry. Parent company iQor, working with many of the world's most well-known brands, provides business process outsourcing and product support services in 10 countries worldwide, services span the entire customer value chain, from customer service to receivables management. Our acclaimed technical, logistical and analytical platforms enable us to measure, monitor and analyze brand interactions, improve business processes to achieve operational efficiencies that deliver superior results for our partners throughout their customer and product lifecycle. In this blog, we share with you a recent case study of Reminding Call Outsourcing Service.
Being a recognizable social welfare organization, our client needs to rapidly expand its fundraising activities for additional charitable work during continuous turmoil around the world, such as COVID-19 pandemic, armed conflict in Ukraine, and flooding in Pakistan. In this blog, we share how RMS help this client enhance significant increase of donation by providing outbound customer support service.
As a fast-growing integrated telecom and technology solutions provider, our client faces the delicate challenge of reaching out to thousands of prospects a day and locating the right prospects. It has become challenging for our client to expand market share in the competitive industry. In this blog, we share how RMS help this client improve sales results by providing marketing lead and sales lead generation service.
By leveraging RMS Global Recovery Service, RMS has successfully recover an outstanding debt of HK$2.5M on behalf of a client, an Asian manufacturer of specialized electronic parts and equipment, from a U.S. based consumer electronics distributor.
In recent years, the operations of different industries around the world have been affected to varying degrees by factors such as trade wars or political factors. The beneficiary enterprises are of course leading the way, enjoying the results; while the affected enterprises are already riddled with sores and are staggering. The arrival of an epidemic has accelerated the demise of these enterprises.
In 2020, with the impact from the pandemic outbreak, and the uncertainties of the epidemic trend, countries are encountering an unprecedented crisis as a result of regional lockdowns and restrictive measures. The global economy is suffering a severe recession, with catering, manufacturing and retail industries bearing the brunt of the crisis. The current global pandemic has made it incredibly challenging for businesses to maintain their cash flow. The tide of bankruptcy is on the horizon. Local and overseas companies are concerned about collecting debts from China, as they are unfamiliar with Mainland laws and culture, while the epidemic has caused payment delays. In this blog, we share a recent case in which RMS successfully collected over 1.8 million Euros for two overseas clients from the same Chinese manufacturer, by leveraging our years of collection experience and RMS global network.
Garment industry is fiercely competitive due to unpredictable consumer demand and uncertainties arising from the US China Trade War. In order to maintain a strong relationship with customers, manufacturers would allow for prolonged payment terms. This would affect company’s cash liquidity and operating funds.
The Korean electronics parts manufacturer approached iQor RMS HK in collecting a large unpaid debt from their US buyer. The buyer had placed heaps orders with our client during last year; however, due to global economy downturn, the buyer failed to collect the finished products and denied to fulfill the rest orders as well. All finished products and materials have been abandoned in client’s warehouse for over half year, which costs US$1,000,000 in total.
The jewelry industry is notorious for its inconsistent pricing model stemming from the difficulties to authenticate its genuineness and quality control standard. As a result not many insurance companies are willing to provide sufficient insurance coverage in this segment. Lacking insurance protection, small and medium jewelry suppliers might expose to various threats including payment risks. Thus receivable collection services is always an indispensable tool for the jewelry industry to recover its overdue debts. In this blog, we share a successful case where a local jewelry supplier approached iQor RMS to collect a large amount of debts from a US jewelry buyer.
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